Take control of your delivery with DPD Follow My Parcel. Discover how it works with this short video:
Door Handle Store & DPD
We offer a comprehensive delivery service in partnership with DPD. Orders are dispatched for delivery next working day, providing we receive your order before 3pm. So, please ensure that you place your order before 3pm if you require delivery the following workingday.
NOTE: You can choose Saturday delivery (for orders placed before 3pm on Friday), or next working day AM priority options, when you checkout.
Orders placed after 3pm on Friday, or over the weekend, will be processed on the next available working day — that’s typically a Monday for Tuesday delivery. However, this service differs during public holidays.
We’re closed on public holidays (bank holidays). Orders placed after 3pm on the preceding working day or during a public holiday period will be dispatched within 24 hours of our order fulfilment centre re-opening, for next working day delivery.
NOTE: Over public holidays, orders place before 3pm on the preceding working day will be delivered on the first working day after the holiday period.
If in doubt, contact our customer support team by phone or email for clarification:
0800 0590 950 (Monday to Friday)
Your Contact Information
In the unlikely event that your order’s dispatch is held up or delivery is delayed, we will do our very best to contact you as soon as possible to keep you in the loop.
Please ensure when placing your order that your contact information is correct (email address and telephone number). Remember, without the right contact information we may not be able to keep you updated.
Track Your Delivery
You will receive an email and an SMS from DPD to confirm your delivery date and timeslot.
If you’re not going to be around to receive your parcel, please arrange to reschedule your delivery via your confirmation SMS using DPD ‘In-Flight Options’, which include:
Live parcel tracking
Specifying alternative delivery instructions
Or you can access DPD Follow My Parcel directly here using your tracking number or call card number.
Delivery will be attempted only once to you or a neighbour. If delivery is unsuccessful because there’s nobody to receive it, your order will automatically go to a parcel Pickup Shop for you to collect within seven days.
NOTE: Should you miss a delivery, any costs associated with you collecting your parcel from a Pickup Shop will not be reimbursed.
Click & Collect
Click and collect is available for mainland UK. Here's how it works:
Place your order online or by phone
When you receive delivery confirmation from DPD, select In-Flight Options
From your In-Flight Options choose to collect from a DPD Pickup Shop
Select your local shop from thousands of Pickup Shops around the UK
Your order will be delivered to your chosen Pickup Shop for you to collect at your convenience within seven days
If you have any delivery or click & collect questions, our customer support team will be happy to help. Call or email us:
0800 0590 950 (Monday to Friday)
Order Value Under £75
Order Value Over £75
Next Working Day UK Delivery
Next Working Day Before 12:00 pm
Next Working Day Before 10:30 am
Offshore UK Delivery
*Orders placed on Saturday and Sunday will be processed and dispatched on the following Monday.
Day Order Placed
Monday (Before 3 pm)
Monday (After 3 pm)
Tuesday (Before 3 pm)
Tuesday (After 3 pm)
Wednesday (Before 3 pm)
Wednesday (After 3 pm)
Thursday (Before 3 pm)
Thursday (After 3 pm)
Friday (Before 3 pm)
Friday (After 3 pm)
* Please note, this does not include public holidays. Orders placed during a public holiday period will be dispatched within 24 hours of our office re-opening.