Delivery & Dispatch

Our next dispatch will begin on 3rd January 2023.

We are closed from 22nd December 2022  - 2nd January 2023.

We offer a straightforward delivery service with DPD. All orders are dispatched via a next-day delivery service. We dispatch before 3 pm, so make sure you place your order before 3 pm if you require your order the following working day.

If you require an order urgently or on a specific date, please call our sales office on 0800 0590 700 (Monday to Friday), and we will assist you in the best way possible.

Orders are dispatched the same day if you place your order before 3 pm (Monday to Friday, excluding bank holidays). Note that we are closed on bank holidays throughout the year.

NOTE: Any orders placed after 3 pm on Friday or over the weekend will be processed the next available working day.

If the delivery or dispatch of your order is delayed, we will do our very best to contact you as soon as possible.

Please ensure when placing your order that your contact information (email address and/or telephone number is correct).

You may receive an email confirming the dispatch of your order, along with your tracking number. You can enter your tracking number https://www.dpd.co.uk/service/.

Follow Your Parcel

We deliver using DPD. You can watch the following video to discover how to follow your parcel from Door Handle Store.

Delivery Services

Click & Collect

Click and collect is now available on all orders. Here's how it works:

• Place your order
• Once you receive an email or text message from DPD detailing your booked delivery, you will be given an option of 'In-Flight Options'
• From your 'In-Flight Options', you can choose to collect from a DPD Pickup Shop.
• From here, you can select one from thousands of Pickup Shops around the UK
• The order will then be delivered to your chosen Pickup Shop for you to collect  

Dispatch Times

* Please note, this does not include public holidays. Orders placed during a public holiday period will be dispatched within 24 hours of our office re-opening. 

Can I track my delivery?

Yes.

Log into your account to view the status of your order, or call us on 0800 0590 700.

You may also receive an email with your tracking number.

I have a problem with my delivery. What can I do?

Call us on 0800 0590 700 or email us at websales@doorhandlestore.com

Alternatively, fill out the form on our Contact Us page, and we will get back to you as soon as we can. 

What if I miss my delivery?

Not to worry.

Our delivery partner will leave a card and contact number. Then, you can either collect your order or they may re-arrange delivery.

Can I use a different delivery address to a billing address?

Absolutely.

You can choose a completely different address for your delivery address. You can add your alternative address at the checkout.

When will I receive my order over a public holiday?

Orders placed over a public holiday period are dispatched once our offices are re-opened.

We aim to dispatch orders within 24 hours of re-opening after a public holiday period, but please call us if you require your order by a specific date, and we'll do our very best to help.